Terms, Conditions, and Return Policy

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Last Updated: November 20th, 2023

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Welcome to Artisan Guild. The following Terms and Conditions govern the use of the Artisan Guild website, located at www.artisanguild.org, and the purchase of products from Artisan Guild. By using our website and placing an order, you agree to be bound by these Terms and Conditions.

1. Use of Website:

   • Users are required to read and agree to these Terms and Conditions before using the website or purchasing products.

   • The website and all content, products, and services provided are solely for personal, non-commercial use.

2. Order Process:

   • All orders are subject to acceptance and availability.

   • We reserve the right to cancel any order at any time.

3. Pricing and Payment:

   • Prices for products are as quoted on the website and include all applicable taxes unless otherwise stated.

   • Payment can be made through various payment methods as indicated on our website.

4. Shipping:

   • We strive to ensure timely delivery of all orders, but we are not responsible for delays outside of our control.

   • It is the customer's responsibility to provide accurate shipping information, including the address and phone number.

5. Returns and Refunds:

   • If you are not satisfied with your purchase, you may contact our customer service for assistance within 14 days of receipt.

   • We will review each case and provide solutions accordingly, which may include a full refund, re-delivery, or compensation vouchers.

6. Product Information and Production Variance:

   • Product measurements are provided and are to be used as a guide. A variance of up to 2cm is normal.

   • Colors, positioning, and sizes may slightly differ from the images displayed on our website.

   • At Artisan Guild, we strive to deliver products that match the mock-ups displayed on our website. However, certain production factors may lead to minor differences between the mock-up and the actual product. These differences might include variations in colors, printing positions, or sizes.

   • For some products crafted with flannel fabric, the white base of the fabric may become visible. We recommend avoiding designs with solid dark colors for these particular items.

   • We appreciate your understanding and are committed to delivering quality products. Should you have any concerns or require further information, feel free to reach out to our customer service.

7. Liability:

   • Our liability for any claim, whether in contract, tort (including negligence), or otherwise, shall in no circumstances exceed the amount paid by you for the product in question.

8. Intellectual Property:

   • All content on our website, including text, images, logos, and graphics, is the property of Artisan Guild and is protected by copyright laws.

9. Indemnification:

   • You agree to indemnify and hold harmless Artisan Guild, its officers, directors, employees, and agents from any claims, losses, damages, liabilities, including attorney’s fees, arising out of your violation of these Terms and Conditions, or any other actions connected with your use of our website and products.

10. Governing Law:

    • These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of Turkey.

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We reserve the right to make changes to these Terms and Conditions at any time. It is your responsibility to check for updates regularly.